-warehouseOur General Terms and Conditions
General Terms and Conditions (GTC) of YUWANET GmbH
1. Applicability of the Terms
Deliveries, services, and offers by YUWANET GmbH are exclusively based on these terms and conditions, even if they are not explicitly agreed upon again. By ordering goods or services, these terms are deemed accepted. Any general purchase conditions of the buyer are hereby rejected. Deviations from these terms and conditions are only effective if we confirm them in writing.
YUWANET GmbH may change these terms and conditions at any time without prior notice.
2. Offer and Contract Conclusion
Offers from YUWANET GmbH in price lists and advertisements are non-binding and subject to change. Every online order is binding. Order confirmations are only issued upon express request.
The information in our sales documents (drawings, illustrations, dimensions, weights, and other performance data) are to be understood as approximate values only and do not constitute a guarantee of properties, unless they are explicitly designated as binding in writing.
If a buyer exceeds their credit limit with an order, we are released from our delivery obligation.
3. Prices
The prices stated in our order confirmation are decisive. These are fixed for stock items at the time of order. In case of delivery bottlenecks and procurements, the daily price on the order day applies.
Unless otherwise agreed, prices are exclusive of transport costs, including VAT.
4. Delivery and Performance Period
The delivery period for items offered by YUWANET GmbH is 2-3 working days (Priority: 1 working day). Dates and delivery periods are non-binding, unless expressly agreed otherwise in writing. For orders to be delivered the next working day via priority shipping, they must be placed by 12:00 PM. No deliveries are made on Sundays and public holidays.
Saturday Delivery (Priority Saturday)
With the Priority Saturday shipping option, your order will always be delivered on the next Saturday – regardless of the weekday on which the order is placed. For delivery to take place on the next Saturday, the order must be placed by 12:00 PM on Friday at the latest, or by 12:00 PM on the last working day before Saturday.
5. Default of Acceptance
If the buyer refuses acceptance of the delivery items after a grace period set for them, or declares that they do not wish to accept the goods, YUWANET GmbH may refuse to fulfill the contract and demand damages for non-fulfillment. YUWANET GmbH is entitled to demand either a flat rate of 25% of the agreed purchase price or compensation for the actual damage incurred from the buyer as damages.
6. Delivery
Visible quantity differences must be reported immediately upon receipt of goods, hidden quantity differences within 3 days of receipt of goods, in writing to YUWANET GmbH and the carrier. Complaints regarding damage, delay, loss, or poor packaging must be reported immediately upon receipt of the consignment.
7. Transfer of Risk
The risk passes to the buyer as soon as the consignment has been handed over to the person carrying out the transport. If dispatch is delayed or becomes impossible through no fault of ours, the risk passes to the buyer upon notification of readiness for dispatch. An agreed assumption of transport costs by YUWANET GmbH has no influence on the transfer of risk.
8. Warranty
The warranty, in accordance with the following provisions, is 2 years, unless otherwise expressly agreed in writing.
The warranty period begins on the delivery date. If our maintenance instructions are not followed or changes are made, any warranty is void, insofar as the defect is attributable thereto. This also applies insofar as the defect is attributable to improper use, storage, and handling of the products. Insignificant deviations from warranted characteristics of the goods do not give rise to warranty rights.
Liability for normal wear and tear is excluded.
Warranty claims against YUWANET GmbH are only available to the direct buyer and are not assignable.
9. Returns
Customers have the right to return the goods within 14 days of delivery. For returns, we require that the defective or functional goods are sent or delivered in unused condition (in original packaging) and with a written complaint to the following address: YUWANET GmbH, Obere Holzgasse 9, 5212 Hausen, Switzerland. The shipping costs are to be borne by the buyer. Upon receipt of the goods, a free replacement delivery will be arranged or a purchase price already paid will be refunded to the customer. However, a deduction from the purchase price to be refunded or an invoicing for possible damage or excessive wear of the goods remains reserved. YUWANET GmbH may refuse the credit until it has received the goods back or the customer has provided proof that they have returned the goods, whichever is earlier. No new warranty periods come into force through the exchange of goods.
Free Take-back of Electrical and Electronic Equipment
We offer a free take-back of electrical and electronic equipment of the types of devices that we carry in our assortment.
By post: Customers who have purchased the device from us and wish to receive a free return label should contact us in advance by email at info@yowanet.com.
In person: Old devices can be returned free of charge at our location – Obere Holzgasse 9, 5212 Hausen AG – during our opening hours from Monday to Friday, 08:00 AM – 12:00 PM and 1:00 PM – 4:00 PM. If available, invoice, delivery note, or order confirmation should be enclosed or brought along.
Upon receipt, we will ensure proper reuse, recycling, or disposal through suitable recycling and disposal companies.
There are no costs for the take-back. For devices purchased from us, we also cover the costs of return shipping.
Customers are responsible for completely deleting all personal data from devices with storage function before returning them. We assume no liability for data remaining on returned devices.
For shipping, devices must be packed securely for transport. Devices that could pose a danger due to damage or improper packaging must be clarified with our customer service before return.
10. Retention of Title
The delivered goods remain the property of YUWANET GmbH until full payment.
11. Payment
Invoices are payable according to agreement via Twint, purchase on account, prepayment with credit/debit card, PostFinance E-Finance & Card, PayPal, or Bitcoin, unless otherwise agreed. Free delivery, offered in the yowanet.com shop, applies to all standard deliveries, unless otherwise agreed. For other shipping methods (such as Priority), delivery is generally freight unpaid, i.e., at the expense of the buyer by parcel post, freight forwarder, or own vehicle, unless explicitly agreed otherwise.
A payment is only considered made when we can dispose of the amount.
If the buyer defaults, we are entitled to charge interest at 5% from the relevant date. During the period of default, YUWANET GmbH is also entitled at any time to withdraw from the contract, demand the return of the delivered goods, and claim damages for the termination of the contract.
All claims become due immediately if the buyer defaults on payment, culpably fails to comply with other essential obligations from the contract, or if circumstances become known to us that are likely to reduce the buyer's creditworthiness, in particular cessation of payments, pending settlement or bankruptcy proceedings. In these cases, we are entitled to withhold outstanding deliveries or to execute them only against prepayment or security.
Purchase on Account
YUWANET GmbH only accepts payments in Swiss Francs (CHF) and exclusively from Swiss bank or postal accounts, and in no case will it cover money transaction fees. There is no automatic right to deliveries on account. These must first be checked and approved by YUWANET GmbH. YUWANET GmbH reserves the right to carry out a credit check for the "purchase on account" option and to reject this payment method if creditworthiness is negative. The identity and credit check are carried out online by the Swiss Association Creditreform. The minimum age for purchase on account is 18 years. YUWANET GmbH is entitled to pass on its expenses in the dunning process to the defaulting customer. For dunning and debt collection steps, information about the payment processing can be forwarded to the Swiss Association Creditreform. By purchasing on account, you accept, in addition to our GTC, the GTC of Creditreform. It is important to note that a credit check is performed in the background after the order is placed. Only when the official shipping confirmation (not the order confirmation) is received by email by the customer is it officially confirmed that the purchase on account has been approved for the customer. Invoices are sent in paper form with the order. All invoice amounts are due net, without deduction, within 14 days (receipt of payment) from the shipping confirmation.
Dunning Fees
YUWANET GmbH reserves the right to levy dunning fees to cover the costs of the dunning process. From the second reminder, a dunning fee of CHF 5.00 will be charged. For the third reminder, an additional dunning fee of CHF 8.00 will be charged. Should payment still be outstanding after the third reminder, we reserve the right to forward the outstanding debts for dunning and debt collection steps to the Swiss Association Creditreform. These fees and measures serve to cover our administrative expenses in connection with unpaid invoices and to ensure the fulfillment of our payment terms.
Klarna
When selecting a payment method offered via the payment service "Klarna", payment processing takes place via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). When purchasing via Klarna, you accept, in addition to our GTC, the GTC of Klarna. (https://www.klarna.com/ch/agb/).
12. Limitation of Liability
All products distributed by YUWANET GmbH are subject to the strictest controls of the respective manufacturer. For this reason, only the respective manufacturer is liable for the quality of its products.
By placing your order, you confirm that YUWANET GmbH cannot be held liable for any complaints or complications. Any liability for consequential damages arising from the use of the products is rejected.
13. Data Protection
YUWANET GmbH is entitled to process the data received about the buyer concerning business relations or in connection therewith, regardless of whether these originate from the buyer himself or from third parties, in accordance with the Federal Data Protection Act.
The data protection declaration can be found on the yowanet.com website under "Datenschutz" (Data Protection).
14. Applicable Law and Place of Jurisdiction
The legal relationship is subject to Swiss law. Unless mandatory consumer provisions are applicable, the place of jurisdiction for disputes arising from this contractual relationship is the seller's registered office.